One Year Repair Warranty

For phones, customer can enjoy the 12-month free repair warranty on LONG-CZ Store.

We give the warranty only to customers who buy directly from our  site or from our partner site.

Please be sure to open the parcel and check the items before signing for the package, open the parcel in post officer's presence. If the parcel damaged, or empty (stolen), please ask the post office to provide official document, especially the claim request paper, take photos / unpack video and contact us first, we will response in time, and try our best to solve the problem. Please not leaving negative feedback and open dispute directly.

(1). For non-human damage, we support the 1-year warranty counted from the date of purchase. Within 1 year from purchase date, buyers can return items for repairs.

Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.

(2) . For human damage and need to replace the phone part, you need to afford extra replacement parts and repair service costs. And also, two-way delivery freight.

And for all we know, very few of the companies can give out such long-period warranty as the high expense of the repair handling fee. While for LONG-CZ Store, devoting ourselves to helping and satisfying our respected customers is our permanent goal. Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair.

Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers' responsibility in such cases.

The Warranty Does not Apply to the Following:

  • Damage due to accident, misuse, abuse, alterations or vandalism, deliberately into the water, falling down(four corners of the phone fall is not covered by the warranty).
  • Improper or inadequate maintenance.
  • Unauthorized modification or commercial use.
  • Damage in return transit.
  • Unsupervised use by children under 18 years of age. For the warranty details regarding other goods, please refer to the manufacturer’s original enclosed instruction manual.